Collections Associate

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

FM Global’s Monterrey Office - Latin America Operations has an opening for a dynamic Collections Associate.  This position will be responsible for performing all collection activities in compliance with defined policies and procedures to support optimal cash flow and ensure timely payment of premiums from customers, brokers, coinsurers or WRP companies. This will include working with account teams worldwide to pursue collection of all receivables. The position will be required to take initiative to improve collections/reporting/methodologies and reconciliations. This position may be required to prepare analysis in support of improving collection efficiency.

• Monitoring and collection of all premium due with focus on collections within specified due dates to minimize penalty to surplus. Timely follow-up and communication with the account teams and/or customer (internal/ external) for any delinquent payments. Support the effort of Operations for resolution of outstanding premium. Review and reconcile bordereaux payments for brokers, insureds, and/or WRP companies communicating results to AR associates
• Initiate and maintain accurate and timely communication (conversations) within the ERP system
• Provide supporting documentation for queries on invoicing and collections questions, potentially coordinating between cross functional groups and international offices

• Bachelor’s degree in Finance/Accounting preferred, or equivalent education and experience
• 2+ years in collections or accounts receivable
• Excellent interpersonal and communication skills with both internal and external customers
• Excellent organizational skills and the ability to recognize and schedule priorities
• Ability to work independently within specific timeframes and deadlines
• Proficiency in Microsoft Outlook, Excel, and Word
• Possess critical thinking and problem-solving skills with attention to detail
• Knowledge of and experience in Collections and Accounts Receivable
• Work collaboratively across disciplines to share knowledge with others