FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.
The Engineering Processing Department has an immediate opening for an Account Engineering Assistant (AEA) in the Los Angeles Office. The qualified candidate will report to the Group Manager Account Engineering. This position will be responsible for assisting Account Engineers (AEs) in maximizing their time with our clients by absorbing administrative tasks and developing trusting relationships with AEs, Engineering manager, clients, and brokers.
The AEA will be responsible for processing transactional AE functions as well as maintaining AE data. The AEA will also generate and compile client information to be used by the AE during presentations and meetings.
Responsibilities include entering and reconciling information in various FM systems that is used by others to make underwriting and engineering decisions; requesting location engineering servicing; assisting with the tracking of risk improvement recommendations; issuing risk reports and outstanding service to clients and brokers in coordination with the AEs and other team members.
Key Accountabilities include:
• Ensures the timely delivery of engineering services and products to our clients at new and existing locations, which includes indexing locations, ensuring there is a local contact to schedule visits and that the report is transmitted utilizing the correct document distribution.
• Support AE risk improvement efforts by tracking risk improvement recommendations for completion, inputting recommendation follow-up responses from clients and field engineering into MyRisk and Risk Console.
• Supports the strategic vision of the AE, by compiling reports and information which includes providing data for the development of client presentations, generating and utilizes company resources to provide information to AEs, gathering and distributing data needed by the AEs for internal meetings and account reviews.
• Ensure internal and external clients receive a timely response to inquiries by responding to customer questions and/or directs to appropriate personnel within established time frames, logs client inquiries for data and forwards to appropriate AE or AEA for response, providing backup coverage and supporting AEAs on special assignments as requested.
• Processing transactional Account Engineering functions as well as maintaining and updating Account Engineering data within systems such as Index Management, Risk Console and more.
• Establishes working partnerships with external and internal clients.
• Incumbent must regularly determine responsibilities to complete the deadline. This will be done through gaining an understanding of specific needs and requirements of the client, client service team members, time sensitivity and commitment.
• Utilizes Excel tools and formulas to format, and process client and FM information accurately and efficiently.
• Coordinating meetings and events.
• Bachelor’s degree preferred.
• 2+ years’ experience supporting a work group and/or manager, preferably in an insurance or related work environment
• Excellent communication and interpersonal skills to get along with various levels of the Account Engineering team as well as with clients and brokers. Fluent in spoken and written English.
• Strong organizational, time management and prioritization skills as well as problem solving capability.
• Outstanding technical skills, including but not limited to, Microsoft Office applications such as Outlook, PowerPoint, Word and Excel.
• Customer oriented and able to work well in teams, as well as the ability to adapt and understand cultural differences.
The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.
FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.