Location Scheduling Specialist

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

We are currently looking for a full-time team-oriented individual to join our Global Location Scheduling Services team for a 6-month temporary position. In this role you will conduct visit scheduling for a team of Field Engineers.

Responsibilities will include:

• Engaging with our clients to schedule field visits for the engineers.
• Manage the timeliness of assigned orders and coordinate schedules to meet corporate and operational objectives.
• Extensive Calendar management associated with scheduling visits, focused on customer experience, scheduling efficiency and logistics to support field engineers.
• Preparing and distributing field visit agendas.
• Interact with clients and brokers daily and follow best practices to meet Service Level objectives to provide high levels of client satisfaction.
• Efficiently handling internal and external communication. 

Qualification and Skills Required:

• Proven administration experience ideally involving scheduling and diary management.
• Excellent computer skills particularly Microsoft Word, Outlook, Excel and PowerPoint.
• Self-motivated, team-oriented and able to work within a fast-paced environment.
• Attention to detail and proofreading skills.
• Strong problem-solving capability and change agent.
• Strong planning and organizational skills with ability to prioritize tasks and meet deadlines.
• Excellent customer service skills, interpersonal and communication skills; oral and written.
• 4-year College Degree/Bachelors preferred or equivalent. Combination of education and work experience will be considered.
• Fluency in English and French is required, and fluency in another European language desirable (Dutch, German, Italian, Spanish).

If you are interested in being considered for this position, please apply via Job Postings within Employee Career Center following the instructions (https://intranet-fmglobal.icims.com/jobs/intro).