Client Services Intern

FM is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

We are seeking a college student interested in learning more about the Insurance industry.  This internship will focus on the day-to-day business handlings of our Client Services/Compliance department.  This position requires onsite presence (20-25 Hours a week) at our office located in San Pedro Garza Garcia.

• Vendor Set Up:
• Manage the vendor set-up process.
• Communicate with brokers and clients via email/phone calls.
• Scan invoices into the system.
• Gain skills in communication and system processes.
• Confirmation of Reinsurance:
• Handle the receipt, scanning, and uploading of Signed Confirmation of Reinsurance documents.
• Facilitate smoother audits by ensuring timely and accurate document management.
• Communicate with Business Administrative Manager and manage electronic filing of documents.
• Learn about the audit process and relevant regulations.
• Follow-up on AML Documents:
• Assist with following up on AML approvals by communicating with local clients and brokers.
• Manage a shared inbox and serve as a backup when needed.
• Learn about the AML approval process and how to organize follow-ups.
• Audit Support:
• Support the team by uploading necessary documents into the audit file.
• Ensure all documents are properly filed to facilitate audits.
• Familiarize with various systems and maintain effective communication.

• Currently enrolled in a Business Administration or a similar academic program
• Demonstrated strong knowledge of technology, including Microsoft CRM and Microsoft Office.
• Demonstrated customer support, and analytical problem-solving skills.
• Ability to work independently and as part of a team.
• Strong time management, project management, communication, and organizational skills.
• Ability to effectively prioritize multiple assigned tasks.
• Familiarity accessing/using databases to retrieve, use, and present data.

Fluent spoken/written English