Legal Operations Manager

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Work Location & Schedule: This is an exempt, office based opportunity with flexibility to work from home 1 day per week depending on business needs.  

Travel to FM office locations across the U.S. and internationally may be required occasionally, depending on business needs.

Eligibility: Applicants must live within 50 miles of Johnston, RI or Norwood, MA  

Flexibility to sit in either of our offices located in Johnston, RI preferred or Norwood, MA  with required travel to Johnston, RI as needed dependent on business needs. 

Relocation is not offered for this position 

Responsibilities 

At FM, we are seeking a Legal Operations Manager to join our legal team.  

The Legal Operations Manager will lead and improve the operational and strategic functions of Law & Governmental Affairs. Reporting to the Chief Legal Officer, this individual will have the opportunity to directly influence and impact the future design of the processes and procedures of the legal team and drive and improve the efficiency and effectiveness of legal service delivery.  This role is responsible for implementing and managing legal technology, vendor relationships, analytics, knowledge management, and contributing to a departmental career development framework, and cross-functional initiatives. The ideal candidate is a strategic problem solver with strong analytical skills, a passion for process improvement, and experience in legal operations within a corporate environment. This role requires the skills to lead projects and change initiatives and develop positive relationships with internal team members across Law & Governmental Affairs and other departments. 

Your responsibilities include but are not limited to. 

Legal Operations & Technology 

• Manage and implement legal technology platforms (e.g., e-billing, matter management, etc.). 

• Maintain and develop SOPs, standard methodologies, and user guides for legal systems. 

• Drive process improvement and automation initiatives across legal workflows. 

Data Analysis & Planning 

• Develop and maintain legal department metrics, dashboards, and performance indicators, including preparing, monitoring, and tracking legal department objectives. 

• Build metrics and trends on key data points aligned to the Chief Legal Officer’s key objectives and strategic plan, as well as overall department effectiveness and efficiency. 

• Build predictive and visual analytics to support strategic decision-making. 

Financial & Vendor Management 

• Contribute to legal department budgeting, forecasting and spend analysis. 

• Coordinate vendor management, including onboarding, billing compliance, and performance evaluations. 

Talent, Knowledge & Capacity Development 

• Build knowledge management systems within the department. 

• Support hiring, onboarding, training, and knowledge management within the legal team. 

• Build and support a career development framework. 

• Support long-term department capacity planning regarding resource needs and allocation.