Client Experience Consultant - Sponsorships

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

We are looking for a driven and enthusiastic Client Experience Consultant - Sponsorships

to produce and oversee FM’s sports sponsorship hospitality programming from strategy through completion. The ideal candidate shows outstanding client service and client experience organizing memorable high-touch programs and events. There will be a strong focus on white glove hospitality and working with and managing C-level executives and key clients as well as partnering with cross-functional business partners to integrate business strategy into our programs.

Schedule & Location

This is a full-time office-based position out of our Johnston, RI office that allows for 1-2 remote working days per week based on business needs. Domestic and international travel is required up to 40% throughout the year. 

• Support the Sponsorship Team Lead in strategic planning, program development/execution, and measurement for our sponsorship hospitality programs.

• With agency support this person will design and direct execution and measurement of premium, white glove sponsorship hospitality and event program for distinct geographical regions in North America, EMEA, and APAC.

• Oversee all aspects of the event planning process, including project plans, partner and vendor relationships, event communications, hotel contracts, décor, catering, entertainment, transportation, invitee list, special guests, equipment, promotional materials, gifting, and budgets.

• Manage and oversee events on-site execution, including set-up, staffing, guest logistics, stakeholder communications, vendor organization, and issue resolution.

• Deliver quality sponsorship hospitality programs that exceed partner and stakeholder expectations.

• Oversee the development, management, and reconciliation of budgets.

• Conduct post-event evaluations and recaps to showcase event success and ROI.

• Act as subject matter expert on corporate event management, hosting and hospitality.

• Showcase forward-thinking initiatives to identify the best strategic client and prospect opportunities and deliver best-in-class solutions for our internal partners and stakeholders.

• Build relationships with Client Service, Sales and Operations teams within and FM to ensure collaborative, strategic event sponsorship strategies and recommending resources to achieve desired results.

• Develop a solid understanding of client and partner needs and the Client Service and Sales processes as well as the landscape of our business and broader industry.

• Responsible for the quality control of all day-to-day outputs and deliverables for executive stakeholders, ensuring impeccable attention to details and upholding strict standards of excellence.

Required Education

• Bachelor’s degree required, with a focus in Event/Hospitality Management, Sports Marketing, Communications, or Business

 Required Work Experience

• 5+ years of sponsorship and hospitality experience is required, with an emphasis on sports marketing or sponsorship activation in a corporate and/or agency setting.

Required Skills

• Knowledge of strategic events and sponsorship management and how to best prioritize plans and campaigns to achieve corporate and operations objectives.
• Understanding of how marketing plans and tactics support achieving the objectives at a global and regional level.
• Excellent verbal and written communications skills and relationship management skills, negotiating, and strong project management experience.
• Exceptional knowledge of marketing tools, tactics, and techniques in general.
• Solid understanding of the business priorities of FM and its various business units.
• Demonstrated ability to develop, deliver and run global and locale integrated strategic plans with detailed objectives and proven ROI.
• Consistent track record of delivery of tight budgets and deadlines.
• Excellent communication and creative thinking and writing skills.
• Demonstrated project management skills.
• Strong interpersonal skills-demonstrated teamwork skills.
• Competencies in Microsoft Teams and other virtual meeting hosting platforms, Cvent, contemporary communications vehicles, and event management software 

Highly Preferred Skills

• A balance of “hands-on” and strategic leadership skills.
• Strong decision-making skills.
• Uses data and other inputs to make decisions, owns decision, and takes accountability for work using strong organizational and analytical skills.
• Proven track record of delivery to tight budgets and deadlines.
• Excellent communication and creative thinking skills.
• Demonstrated and excellent project management skills.
• Strong interpersonal skills - demonstrated teamwork skills.
• Client focused.
• Comfortable to engage and converse with Senior Leadership.
• Experience using cutting-edge tools, methods and techniques
• Adaptable: Open to change in response to new information, unexpected circumstances, and/or ability to work in ambiguous situations.

The hiring range for this position is $103,040 to $148,100 annually. The final salary offer will vary based on individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs, a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances and much more.

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.