Conference Center Event Manager

Established nearly two centuries ago, FM is a leading mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its policyholder-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every four Fortune 500 companies. They work with FM to better understand the hazards that can impact their business continuity to make cost-effective risk management decisions, combining property loss prevention with insurance protection.

Work Location & Schedule: This is a 5-day office-based salaried position in Norwood, MA. Start time for this role is 7am.

Training will be required at Corporate Headquarters in Johnston, RI until new office is open in Norwood MA in Spring 2026.

Occasional business travel to support our Boston office and corporate office in Johnston, RI will be required based on business needs

Relocation is not offered for this position.

The Corporate Conference Center Manager is responsible for the day-to-day operations, scheduling, and support of assigned locations, including but not limited to Massachusetts and Rhode Island sites. This role ensures smooth coordination of meetings, events, and conferences by organizing logistics, managing internal and external resources, and providing outstanding service to internal and external collaborators. You will monitor daily operational coverage of conference rooms to ensure complete guest, client, and employee happiness. Building and maintaining relationships with meeting planners, partners, managers, and executives is essential. You will handle all incoming FM and external client meeting inquiries, meeting requests, catering, and room set-up needs, including working with IT on AV requirements.

Additionally, you will oversee invoices and the annual budget for the team and department, coordinating with food service providers, as necessary.

Responsibilities include but not limited to..

Event Coordination:

• Schedule and coordinate meetings, conferences, and special events, ensuring all logistics are managed efficiently.

Vendor Liaison:

• Collaborate with catering, janitorial, and other service providers to ensure timely and high-quality service delivery.
• Conduct daily walkthroughs of the property to ensure all guest-related issues are addressed and overall property conditions are maintained.

Facility Management and Technology Coordination:

• Coordinate the setup and breakdown of meeting rooms, including furniture arrangement, AV equipment, and catering services.
• Ensure all setups, AV equipment needs, and food & beverage services are managed flawlessly. Coordinate billing, budget, and expenses for each group using the facilities.

Inventory & Supplies:

• Maintain inventory of conference center supplies and ensure rooms are consistently stocked and presentable.

Compliance, Safety & Reporting:

• Ensure all events align with company policies, safety regulations, and emergency procedures.
• Track usage metrics, gather feedback, and recommend improvements to improve the conference center experience.
• Prepare reports and assist with budgeting.

Client Service:

• Ensure excellent customer service and resolve any complaints or issues.
• Serve as the primary point of contact for meeting organizers, providing mentorship and support to ensure a successful event experience. Cultivate and maintain relationships with key collaborators in assigned locations.
• Proactively engage clients to gather essential information for all set up audio visual and food and beverage catering services.

Qualifications

• 5 years of experience in a corporate conference center coordinating third-party vendors. Previous corporate events experience is a plus.
• Proven experience managing up to 7 direct reports.
• Experience interviewing, hiring, training, providing performance feedback and scheduling.
• Ability to manage third-party vendors and deliver complete guest happiness.
• Ability to troubleshoot and respond to daily business occurrences.
• Product knowledge, including familiarity with meeting setup requirements, food and beverage offerings, package pricing, food and labor cost analysis, and the capability to address daily customer needs.
• Highly organized with strong time management and prioritization skills, complemented by executive presence to engage C-Suite leaders and stakeholders, and proven ability to collaborate effectively.
• Excellent communication and interpersonal abilities.
• Proficiency in Microsoft Office Suite
• Experience with AV systems and hybrid meeting technologies is advantageous.
• Strong attention to detail
• Ability to maintain a positive, adaptable attitude in a rapidly changing environment, aligning with evolving business needs

Education

Preferred 2-year/Associates College degree in Hospitality, Business Administration, or related field. Equivalent work experience considered.

The hiring range for this position is $65,440 to $94,100.

The final salary offer will vary based on geographic location, individual education, skills, and experience. The position is eligible to participate in FM’s comprehensive Total Rewards program that includes an incentive plan, generous health and well-being programs (including medical, dental and vision coverage), a 401(k) and pension plan, career development opportunities, tuition reimbursement, flexible work, time off allowances, and much more!

FM is an Equal Opportunity Employer and is committed to attracting, developing, and retaining a diverse workforce.