Business Administration Manager – São Paulo Office

FM is a world leader in commercial property insurance, helping businesses become resilient through engineering-driven risk management and loss prevention solutions. Our success is built on strong partnerships and operational excellence. In Brazil, we are entering an exciting new chapter with the launch of our local insurance company, strengthening our presence and commitment to the market. This role is key to supporting that growth by ensuring an exceptional workplace experience and operational efficiency in our São Paulo office.

We are seeking a Business Administration Manager (BAM) to join our São Paulo office. This position will be posted internally and externally. The BAM plays a critical role in ensuring an exceptional employee experience within the office environment. The ideal candidate will be proactive in managing office needs, optimizing administrative expenses, and fostering a collaborative atmosphere across multiple departments.

• Employee Experience Leadership: Serve as the primary point of contact for office-related needs, ensuring a welcoming, efficient, and productive environment for all employees. Continuously assess and improve the workplace experience.
• Office Operations Management: Oversee day-to-day office operations, including coordination of maintenance services and vendor management to maintain a safe and functional workspace.
• Expense Optimization: Monitor and optimize administrative costs, identifying opportunities for efficiency without compromising quality or employee satisfaction.
• Business Continuity Plans: Maintain and update office business continuity plans to ensure preparedness for unexpected events.
• Licensing Coordination: Manage and coordinate all necessary operating licenses and compliance requirements for the São Paulo office.
• Cross-Functional Collaboration: Work closely with internal teams to understand their needs and develop tailored service plans that enhance their experience and support business objectives.
• Internal Communication: Develop and implement clear communication protocols to keep employees informed about office updates, events, and resources.
• Event Coordination: Organize engagement activities and events that promote team collaboration and a positive work culture.
• Administrative Support: Provide general administrative assistance as needed, ensuring smooth operations across all office functions.

• High School diploma or equivalent; higher education preferred.
• Proven experience in office administration or office management.
• Strong organizational and project management skills.
• Familiarity with tools such as Workday, SRS, and Microsoft Office Suite.
• Excellent written and verbal communication skills in Portuguese and English.
• Ability to collaborate effectively across departments and build strong internal relationships.
• Business acumen and a proactive approach to problem-solving.