Senior Information Specialist

US-MO-St. Louis
Job ID
# Positions
Work Location
Works from an office location
Employee Type
Information Services - Other

Overview - External

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

Responsibilities - External

By providing quality support for both the information technology infrastructure and the end-user computing environment, the information specialist will further develop strong relationships within the Operation. This includes, but is not limited to, technical support for employee PC hardware and software, end-user guidance in the use of desktop software tools, IT support for a variety of employee training initiatives, telephone system administration, as well as local interface to third party technology vendors and service providers. There is also a limited amount of localized application/tool development specifically geared towards process efficiency in the FM Global Operations locations.

Qualifications - External

  • Bachelor's Degree in computer science or another technical discipline, CompTIA A+(or equivalent) cerification, or appropriate industry experience.
  • 2+ years of experience in information technology or a related field.
  • Knowledge of supporting a Windows based client computing environment.
  • Ability to install and configure tablet, laptop, desktop and server computers, printers and other peripherals.
  • Broad range of telecommunications, network and desktop computing knowledge.
  • Significant user support experience
  • Solid analytical and problem solving abilities
  • Well developed hardware troubleshooting skills in a managed computing environment (for example, Active Directory).
  • Ability to effectively work with corporate and/or international information technology staff to ensure a stable working environment in areas including, but not limited to, client/server computing infrastructure, telecommunication, network infrastructure, back-end servers and application support.