Field Processing Assistant

CA-BC-Vancouver
Job ID
2017-6983
# Positions
1
Work Location
Works from an office location
Employee Type
Regular
Category
Administrative - Other

Overview - External

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

 

The Engineering Processing Department has an immediate opening for a Field Engineering Assistant in the Vancouver office.

 

The main responsibility is to assist Field Engineers in maximizing their time with our clients by organizing/planning and scheduling field engineering visits, building trusting relationships with Field Engineers and Group Managers of Field Engineering while reviewing processes for efficiency gains.

 

The incumbent will effectively organize and schedule field engineering visits, monitor to ensure completion of all risk evaluations, maintain statistics and performance measurements, follow up with clients regarding risk improvement efforts. The incumbent will be a liaison between the office and field staff. Incumbent will interact with clients and brokers on a daily basis. In many cases, they are the first contact that local site managers have with FM Global. Incumbent will require strong customer service skills, problem solving skills, leadership, and project coordinator experience/skills.

Responsibilities - External

Risk Assessment – Support field engineering efforts to conduct risk assessment of our clients’ locations

  • Organize and schedule field engineering visits in order to support meeting corporate objectives. Ensure all visits are updated in Field Engineer’s Outlook calendars and allot time for project follow-ups, risk report writing, etc.
  • Prepare and distribute “Pre-visit” agendas
  • Consult with Work Assignment Consultant on servicing assignment issues related to workload management
  • Monitor and prepare necessary documents for Group Manager Field Engineering for trailing assignments

 

Risk Improvement – Support field engineering efforts to achieve substantial risk improvement

  • Assist in risk improvement follow-up, contact clients to determine the status
  • Ensure risk improvement follow-up results are communicated to the Field Engineer, Account Engineer and Client Processing Associate

 

Client Engagement – Support to deliver timely, accurate and efficient loss prevention services

  • Manage all orders currently on assignment for timeliness
    • Ensure assigned orders are on track to meet all corporate and operational objectives
    • Awareness of all scheduled visits and/or reasons for delays
    • Confer with Work Assignment Consultant on location servicing issues that may need to be escalated to the Customer Service Team
  • Provide feedback to Work Assignment Consultant, Group Manager Field Engineering and Engineers regarding the status of all orders and escalate concerns regarding the status of any orders that will not meet timeliness requirements and any supporting information
  • Run, analyze and resolve discrepancies on reports containing the following information:
    • Summary of assigned orders requiring follow-up due to missing risk reports or inspection complete dates
    • Cancelled orders with time charges
    • Summary of risk reports produced and the processing timeliness for the reports
    • Summary of completed recommendations by Field Engineer
    • Inspection counts and time charges

Administrative Support – Provide support to Group Manager Field Engineering and Field Engineers

  • Review and approve all time charges weekly
  • Follow-up on late time reports and bring any questionable entries to the attention of the Group Manager Field Engineering
  • Review and approve time charge reports to meet corporate date extraction timeliness
  • Coordinate corrections as applicable with the Field Engineer and Group Manager Field Engineering
  • Review all Field Engineers’ expense reports monthly
  • Review expense report for accuracy of expense based on corporate and local guidelines
  • Ensure required receipts are included
  • Follow-up with Field Engineer on any late submittalsProvide assistance with team meetings, presentations, monthly and quarterly reports and assembling statistics during performance review

Qualifications - External

  • Bachelor’s degree or equivalent;
  • Demonstrated above average ability in organization, time management and problem solving skills
  • Excellent communication/customer service skills
  • Project coordination experience/skills
  • Proficient database skills preferred (Access)
  • Advanced knowledge of Microsoft Office Products.