Customer Service Consultant

US-MO-St. Louis
Job ID
2017-7070
# Positions
1
Work Location
Works from an office location
Employee Type
Regular
Category
Administrative - Other

Overview - External

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

 

The Customer Service Consultant position is responsible for coordinating engineering resources to mitigate exposures at client locations. This is done via inbound and outbound calls, e-mails and fax from clients and Consultant Engineers.

Responsibilities - External

Assist clients with managing Automatic Fire Protection Impairments and minimize the extent and duration of such impairments. Record, prioritize and follow-up on impairments while determining the associated Loss Expectancy and scenarios.

Record and Manage Improperly Closed Valves reported by Consultant Engineers. 

Coordinate action plans for clients with extended impairments, Major Impairments, idle/vacant locations, and strikebound plants.  Communicate client activity with the Account Team per FM Global requirements.

Work with the engineering department to coordinate visits, if necessary.

In times of Natural Hazard Catastrophes, work with the engineering department to contact clients to canvass for damage and minimize exposures.

Qualifications - External

Education: Bachelor’s degree or College Certificate/Diploma preferred.  Equivalent experience may be substituted. Preference given to Engineering or Fire Protection backgrounds. 

Experience: 3+ years office experience.

Sills/Knowledge: Microsoft Office Suite. Excellent oral and written communication skills. Above average organizational and customer service skills.