Chapter Lead Design

Location US-RI-Johnston
Job ID
# Positions
Work Location
Works from an office location
Employee Type

Overview - External

FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.


Our new agile transformation team is seeking a Design Chapter Lead to build a high performing design team that drives the design and development of people-centered solutions for clients and enterprise users. The chapter lead acts as a SME to guide product vision, builds and maximizes the capabilities and skills within the chapter (including design research, experience design, and visual design), manages and supports chapter members as an inspirational leader, and may contribute to one or more agile squads as a team member. The Chapter Lead is responsible for the development and growth of their Chapter members as well as general administrative controls within the Chapter. The Chapter lead is a design visionary who is constantly searching for opportunities to identify relevant digital trends and tools that could improve skillsets within the Chapter and the overall product delivery. The Chapter Lead acts as practice leader who engages with product owners as design SME.



Responsibilities - External

    • Set product design vision, develop design capabilities and skills of Chapter members
    • Advises transformation lead on design-related aspects of the agile transformation, including product portfolio management, client and internal user strategy, and design delivery
    • Collaborates with transformation lead to define user journeys and how they map to products and enabling technology, with an emphasis on enabling coherent and streamlined client and internal user experiences
    • Collaborates with business lines and transformation lead to define CX metrics to drive continuous improvement of products and solutions
    • Oversees the development and execution of design components of the transformation roadmap, including user research practices, personas, journeys, and experience design pattern / style guides
    • Establishes panel of clients and internal users engaged in contributing to development and improvement of new and existing products.
    • Coordinates between transformation initiative and other brand and design efforts throughout the enterprise
    • Set targets for development and growth and complete final assessment of Chapter employees in professional development
    • Collaborate regularly with architects and Product Owners for optimal skill and capability alignment with product needs and demands
    • Prepare decisions to hire/dismiss Chapter employees in consultation with the Product Owners
    • Resolve organizational issues of keeping the Chapter members at work and meeting product demand
    • Provide input on technology investments related to technical capabilities and tools within the Chapter
    • Set up interaction and knowledge sharing processes among Chapter employees in different Squads

Qualifications - External

  • 7+ years’ experience and recognized reputation of a business expert or technical expert in the Chapter’s subject area.
  • Experience in evaluating technologies, running effective technology proof of concepts, and managing technology vendor relationships.
  • Experience interviewing, hiring and assessing personnel.
  • Experience in coaching, mentoring, and developing highly motivated technical workforce.
  • Experience working on projects that cover several organizations, business units or countries.
  • Strong communication skills to teach members new concepts and convey to member decisions about their performance assessment, promotions, sanctions and dismissals in a professional form.
  • Proven skills in coaching squad members in the areas of performance, standards and work methods.
  • Proven ability to resolve conflicts in the squad before they escalate (mediation skills).
  • Ability to organize events (theme meetings, hackathons) in the subject area.
  • Ability to create an atmosphere of trust and comfortable/efficient work environment.
  • Track record of improving customer and internal user experiences through design program
  • Comprehensive knowledge of best practices and methods across design strategy, design research, experience design, and visual design
  • Familiarity with budgeting and resource management