FM Global's Hotel and Conference located in Norwood, MA is looking for the right candidate to join our team. The Four Points by Sheraton Norwood Hotel and Conference Center is a full-service property. The Conference Coordinator position ensure's proper communication between the sales department and inter-department(s). Liaison between sales managers and clients to ascertain specific information regarding meeting/social agendas. Responsible for documenting details for accurate and timely communication to internal departments. Serves as contact while customer is on property to ensure that all requirements are complied with and services are delivered properly and professionally. Ensures that customer expectations are achieved for future bookings.
Contact designated clients to obtain necessary information for all set-up, audio visual and food and beverage and other needs. Input all detailed information accurately into Delphi system in order to create Banquet Event Order which serves as the interdepartmental communication tool. Ensure that all information is updated with regard to final GTD's, changes and updates so that meeting/social agendas will flow precisely as to the specifics of the customer and along with necessary floor plans. Completion of all required documents on a timely basis to ensure that information is communicated properly to the other departments which are responsible for delivery of services. Meet and greet each customer on a daily basis. Review future business for accurate counts, postings and changes. Follow up on meeting inquiries to ensure future re-bookings.
Occasionally groups may need to be relocated based upon on their actual numbers, history and setup. This decision may impact another group which has historically not picked up their numbers in the past. It is the responsibility of the conference coordinator to ensure proper pricing is being charged to the clients based on the services provided and inform the client that additional charges will be incurred for the change in the original agreement. Work closely with other conference coordinator(s) to ensure overall efficiencies and satisfaction of the customer(s) along with maximizing revenue potential and minimizing expenses (food & labor)