• Manager, Server Infrastructure Svcs

    Location US-RI-Johnston
    Job ID
    # Positions
    Work Location
    Works from an office location
    Employee Type
  • Overview - External


    FM Global is a leading property insurer of the world's largest businesses, providing more than one-third of FORTUNE 1000-size companies with engineering-based risk management and property insurance solutions. FM Global helps clients maintain continuity in their business operations by drawing upon state-of-the-art loss-prevention engineering and research; risk management skills and support services; tailored risk transfer capabilities; and superior financial strength. To do so, we rely on a dynamic, culturally diverse group of employees, working in more than 100 countries, in a variety of challenging roles.

    Responsibilities - External

    This position directs the daily activities of the server and storage infrastructure support team ensuring that the team is well-positioned to provide server hardware, operating systems and enterprise storage support to FM Global’s business and applications development teams. The incumbent evaluates proposed server & storage infrastructure architecture, design and installation efforts to ensure that new solutions are aligned with Information Services and business needs and adheres to FM Global’s infrastructure standards and practices. This position manages the implementation of the infrastructure technologies and resources necessary to provide adequate performance, capacity, availability, and security. The incumbent maintains multiple server environments, which in many cases includes physical and virtual systems, remote equipment and both production and non-production systems. Critical to this role is the candidate's ability to collaboratively participate, influence and lead in the area of server and storage infrastructure automation. This will be in support of Information Service's overall Agile development methodology needs and will involve tight collaboration with multiple teams within the IS and Product organizations. 

    Qualifications - External


    • Bachelor’s degree in Computer Science, Business Administration, MIS or related discipline with an IT focus required;
    • Master’s degree or equivalent experience desirable


                    6+ years implementing and managing progressive, broad based IT systems with a focus on server technologies

    • 3+ years of supervising staff or leading a team or multiple teams


    • Understands FM Global’s current/planned technological environment, and the appropriate technologies, tools, and techniques with which to solve business problems
    • Significant knowledge of FM Global business processes with broad overall knowledge of business units and applications
    • Strong verbal and written communication skills with the ability to express complex technical concepts or business rules in business terms.
    • Strong customer focus with ability to manage client expectations of business sponsor/business unit staff.
    • Experience working in support of Agile development efforts with focus on automation of server and storage infrastructure needs and CI/CD pipelines.
    • Demonstrated ability to hire, lead, and motivate individuals that may comprise multiple, results-driven project teams which apply skills and techniques to solve problems and to meet business objectives.
    • Strong project management skills with experience in organizing, planning and executing projects from vision through implementation involving cross-functional staff and both internal and external resources.
    • Strong analytical, problem-solving and conceptual skills
    • Demonstrated ability with project life cycle management with the ability to plan and execute multiple medium and large scale projects in parallel.
    • Demonstrated knowledge and experience with Change and Release Management processes.

            Required technical skills include:

           Technical knowledge and experience managing server systems implementation and operation knowledge of relevant technology, tools, and industry direction is critical. Understanding of data networking and data storage systems and their interaction within the server technologies space is necessary.

     Broad awareness of current technology capabilities and trends in the areas of Windows operating systems, server hardware, networking, and storage technologies. Ability to apply this knowledge to provide business benefit is critical.

     Strong conceptual understanding of: 

             Windows server environment consisting of the Windows operating system software, Windows Intel based hardware and virtualization technologies. This specifically includes VMWare, Azure cloud services (IaaS), VMWare/Hyper-V, server and domain level security protocols and practices, and supporting third party server systems management software.

                Knowledge of Agile development methodology, terms and practices.

                 Familiarity with Microsoft’s .NET technology and practices.

                  Ability to identify and implement scripting solutions to automate repeatable processes.

                Storage and backup technologies that include storage area networks (SANs), and network attached storage devices (NAS).

               Data networking technologies that include LAN/WAN, remote access, network protocols and addressing, routing & switching devices & software, firewall & gateway devices

             Performance monitoring/modeling tools such as systems center operations manager and MS performance monitor.