• Account Manager

    Location US-MA-Norwood
    Job ID
    # Positions
    Work Location
    Works from an office location
    Employee Type
    Client Service - Account Manager
  • Overview - External

    Established nearly 200 years ago, FM Global is a mutual insurance company whose capital, scientific research capability and engineering expertise are solely dedicated to property risk management and the resilience of its client-owners. These owners, who share the belief that the majority of property loss is preventable, represent many of the world’s largest organizations, including one of every three Fortune 1000 companies. They work with FM Global to better understand the hazards that can impact their business continuity in order to make cost-effective risk management decisions, combining property loss prevention with insurance protection.


    Boston Operations has an opening for a dynamic Account Manager in our Client Service Department.  This position will perform insurance servicing and underwriting activities on existing accounts and new business.  This position's primary function is to serve as the account team leader or manager of the account.  Serve as key/primary interface with clients/brokers on all aspects of the account including insurance products and services, engineering and claims services. 


    Responsibilities - External

    • Maintain a profitable book of business by effective use of sales techniques, client relationships, risk assessments, application of sound underwriting principles and creative use of underwriting resources.
    • Ensure premium growth by retaining existing clients through value added service, by selling additional product lines and by establishing equitable terms and conditions on new accounts introduced by sales executives. Ensure policies accurately reflect both the insured’s and FM Global’s intent of coverage.
    • Provide professional advice and consultation to all clients on insurance coverages and risk management matters making them aware of the benefits derived from various products and services offered by FM Global.
    • In coordination with Account Engineers, establish risk improvement priorities and support efforts to obtain client compliance with loss prevention recommendations.
    • Protect FM Global’s assets through creative use of company underwriting programs and adherence to published guidelines which include: Linesetting techniques, judicious purchase of reinsurance (where warranted), timely issuance of policies, catastrophe aggregate analysis, MFL analysis and cross liability checks.
    • Collect outstanding premium balances in a timely manner to meet the Boston Operation’s goals and objectives.
    • Continue professional development including maintaining necessary licensing and continue to update knowledge of underwriting guidelines, policy forms, loss prevention practices and insurance industry developments.
    • Provide leadership to the overall FM Global account team, ensuring that the Client Service Process is implemented effectively and efficiently.The Account Manager will also:
    • Manage change by prioritizing routine activities, workloads and projects and through delegating to support staff as necessary.
    • Evaluate manuscript coverage/wording requests: analyze existing policy language; degree and type of exposure; pricing; and develop additional policy language if warranted.

    Qualifications - External

    • Bachelors degree or equivalent; CPCU or ARM desired.
    • 3+ years FM Global experience or 5+ years industry experience (broker, insurance, reinsurance company) in servicing/underwriting large property accounts of varying occupancies.
    • FM Global loss prevention engineering background desired.
    • Previous experience as an Underwriter for FM Global is desired.
    • Demonstrated effectiveness at accessing and influencing the decision maker.
    • Strong familiarity with FM Global's client service process preferred.
    • Experience in servicing/underwriting large property accounts of varying occupancies.
    • Working knowledge of property insurance and forms, financial statements, general loss prevention engineering terms and concepts as well as business computer applications.
    • Demonstrated above average ability in organization, problem solving, sales/negotiation, leadership and team building skills.
    • Knowledge of internal systems and Microsoft Office products.